FAQ's

General Enquires

Should your order not arrive within the time period we estimate, please contact us at vipwees@ojprinting.com or by using the contact us section which can be found at the bottom this page. We aim to respond to all customers within 24 hours.

If you need to make any changes to your order, whether it be the design, sizes or even the postal address, we may be able to change this before it is dispatched for you.
Please get in touch with us at vipwees@ojprinting.com and we'll see what we can do.

As long as an order has not yet been dispatched, we may be able to cancel this if we are contacted within due time. To contact us, please email us at vipwees@ojprinting.com or click the contact us option at the bottom of this page.

We will do our best to cancel this for you but we cannot make a guarantee for this.

All our orders are sent by Royal Mail or First Class International Post and do not come with live tracking information. However it does provide an update when the order is delivered, or if there is any issues with delivery.

For larger orders we may use a courier service and all tracking details will be provided.

Should there be any issue with your order, please get in touch with us as soon as you can. You can contact us at vipwees@ojprinting.com where a member of our team will respond within 24 hours. Rest assured we'll do everything we can to get any issues resolves as fast as we can.

Most of our garments do tend to be regular fitted unless otherwise stated. We provide full sizing guides on our product pages which we recommend using before purchase.
Customers do tend to find our sizing to be smaller than store-bought options, so we do not recommend sizing down on our items.

At the moment we don't currently offer any bespoke services, but it never hurts to ask. Simply get in touch with us at vipwees@ojprinting.comand we'll see what we can do.

Should you need to get in touch with us for any reason, please email us at vipwees@ojprinting.com or select the contact us option from the bottom of the page. We usually reply to all customer messages within 24 hours.

Any offers or promotional codes can usually be found on our homepage or social media accounts. If you subscribe to our mailing list, we usually alert customers to any upcoming promotions we have going on.